1. General Shipping Information
We are committed to ensuring that your purchases from kasimonal. reach you in a timely and secure manner. This Shipping Policy outlines the details of how we handle the shipping process for all orders placed on our site.
2. Shipping Locations
We currently offer shipping to worldwide. Please note that shipping availability may be subject to change based on various factors, including customs regulations and carrier limitations. If we are unable to ship to your location, we will notify you as soon as possible after you place your order.
3. Shipping Carriers
We partner with reputable shipping carriers such as FedEx, UPS, DHL to deliver your packages. The choice of carrier may depend on factors like the size and weight of your order, your shipping destination, and the shipping speed you select.
4. Shipping Speeds and Costs
- Standard Shipping: This is our most economical shipping option. Orders typically take between 7 to 15 business days to be delivered, depending on the destination. The cost for standard shipping is calculated based on the total weight and dimensions of your order, starting at $20.
5. Order Processing Time
Before your order is shipped, it goes through an order processing stage. Our team aims to process all orders within 24 business hours. However, during peak sales periods or in cases of high order volumes, processing times may be slightly extended. You will be notified via email if there are any significant delays in the processing of your order.
6. Tracking Your Order
Once your order has been shipped, we will provide you with a tracking number via email. You can use this tracking number on the carrier's official website to monitor the progress of your package, including its estimated delivery date and current location.
7. Delivery Attempts
Our carriers typically make 3 delivery attempts. If they are unable to deliver your package due to reasons such as an incorrect address or the recipient being unavailable, they will leave a notice indicating the next steps. This may include options to reschedule delivery or pick up the package from a local depot.
8. Customs and Duties
For international orders, please be aware that customs duties, taxes, and other import fees may be levied by the destination country's customs authorities. These charges are the responsibility of the customer. We have no control over the amount or assessment of these fees. Customs regulations can also cause delays in the delivery process, and we recommend that you check with your local customs office for more information.
9. Damaged or Lost Packages
- Damaged Packages: If you receive a damaged package, please contact our customer support team within 7 days of delivery. Provide photos of the damaged packaging and contents, and we will initiate an investigation with the carrier. Depending on the outcome, we will either replace the item or offer you a refund.
- Lost Packages: In the event that your package is marked as lost by the carrier, we will also launch an investigation. Once confirmed lost, we will either resend your order at no additional cost or issue a full refund to your original payment method.
10. Returns and Shipping for Returns
Our return policy is detailed separately. However, if you are returning an item, you are responsible for shipping it back to us using a trackable shipping method. We recommend that you keep the shipping receipt as proof of return until the process is fully completed.